Portr-AI-t — Support

Welcome to Portr-AI-t Support. We’re here to help you transform your photos with the power of Gemini AI.

If you can’t find what you need below, contact us and we’ll get back to you as soon as possible.

Contact Us

Email support: support@steverioux.ovh
In‑app: Open the app → Menu (≡) → Contact Support
Please include: your device model, iOS version, app version, a brief description, and (if possible) a screenshot.

Subscription title: Portr‑AI‑t Premium
Length: Auto‑renewing subscription (billed monthly or yearly, depending on your selection in the app)
Benefits:
- Removes watermark from generated photos
- Unlocks all premium themes (e.g., Style Lookbook, Hair Styler, Headshots, Travel Postcards, Album Covers, Magazine Covers, Movie Stills, Cosplay Lite)
- Priority access to new features
Manage or cancel:
- In the app: Menu (≡) → Subscription
- On iOS: Settings → Your Name → Subscriptions
- Web: https://apps.apple.com/account/subscriptions
Restore purchases:
- If you changed devices or reinstalled the app, open the app and go to Menu (≡) → Subscription (your purchase will be restored automatically via your Apple ID; if not, contact support).

Pick or capture a photo
- Tap “Tap to upload a photo” to choose an image from your library.
- Or tap “Use Camera” to take a new photo.
Choose a theme
- Explore themes like:
- Time Traveler (decades styles)
- ‘80s Mall Shoot
- Miniature Me (figurines)
- Impossible Pics
- Pro Headshots
- Style Lookbook
- Travel Postcards
- Album Covers
- Magazine Covers
- Movie Stills
- Cosplay Lite
- Premium themes require Portr‑AI‑t Premium.
Adjust options (when available)
- Some themes let you pick expressions, poses, typography, instruments, cities, etc.
- Hair Styler lets you select styles and up to two hair colors.
Generate photos
- Tap “Generate Photos.” The app sends your prompt and reference photo to Gemini to create your results.
- While generating, you’ll see progress indicators.
Save or share
- Tap “Save this photo” or “Save all.”
- Tap “Share this photo” to send to Messages, Mail, social media, etc.

Use a clear, well‑lit photo where your face is unobstructed.
Avoid extreme angles and heavy filters.
Keep your face large enough in frame for best likeness preservation.
For themes that maintain composition, use the original framing (don’t crop tightly unless intended).

Free users: Generated images include a diagonal watermark.
Premium users: No watermark. If you upgrade after generating, previously generated images will automatically display without the watermark in the app.

Why didn’t my image generate?
- Check your internet connection.
- Ensure you have a valid photo selected.
- If you see an error from the AI service, try again in a moment.
- If the issue persists, contact support with the error message.
Where are my saved photos?
- Saved images go to the Photos app (you may need to allow permission).
- If permission is denied, go to Settings → Privacy → Photos → Portr‑AI‑t and grant access.
How do I change or cancel my subscription?
- On iPhone: Settings → Your Name → Subscriptions.
- In the app: Menu (≡) → Subscription.
- Apple manages billing; changes take effect at the end of the current period.
How do I restore purchases?
- Make sure you’re signed into the same Apple ID you used to subscribe.
- Open the app → Menu (≡) → Subscription. Your status should refresh automatically. If not, contact support.
Does Portr‑AI‑t store my photos?
- Portr‑AI‑t uses your selected image to generate results with Gemini. See our Privacy Policy for details: https://portr-ai-t.web.app/privacy-policy.html
App Review Prompts
- We may ask you to rate Portr‑AI‑t after you subscribe. This is optional but helps us improve.

Platform: iOS
Requires: iOS version supported by your device
AI Provider: Gemini (Google Generative Language API)
If you run into crashes or unexpected behavior, please share your device model, iOS version, and steps to reproduce.